What is a Medicaid Representative?


Medicaid provides low-income people with health coverage at no or reduced costs, including doctor visits, annual checkups, emergency care services, and more. Select the best mental health parity.

Individuals can appoint an authorized representative on their application or later with Form DOH-5247. The representative can discuss the case, renew it as necessary, and receive notices about it.


To qualify for Medicaid in North Carolina, an individual must satisfy both state income and resource eligibility criteria, live within a county, and provide proof of residence such as a photo ID card, utility bill, lease document, or documentation of employment. Once their application has been processed, they are informed of their status with an issued medicaid card mailed directly from the regional office – either a phone call, in-person visit, mail communication, or use of an online system can all work equally well to keep eligibility status up-to-date.

Eligibility rules vary between states, and individuals need to fall within low-income thresholds to be eligible. Families with children and pregnant women typically have higher income limits than individuals without children—at present, 138% of the Federal Poverty Level is the maximum allowable for an adult without children.

If an individual’s income exceeds the Medicaid eligibility limits, they may still be eligible for benefits by spending down excess income through medical and remedial care expenses until their surplus funds reach the Medicaid level.

States offer fair hearing processes for anyone who believes the decision to deny or discontinue benefits was improper, whether this means the agency that denied benefits or the Medicare Administrative Contractor (MAC). Anyone can submit their request for a fair hearing directly.

The application for Medicaid allows an applicant to designate an authorized representative. They may choose their spouse or another individual as their representative, who will then be able to communicate directly with HHSC regarding their case while also receiving notices and correspondence on behalf of that individual.

Individuals applying for Medicaid must submit a detailed financial list, including checking, savings, and retirement account balances. The State will attempt to verify as much of this data as possible electronically in cases where more documentation may be needed to validate an item(s). If one cannot be verified online, an inquiry letter will be sent asking for additional documents from that individual.


If you are applying for Medicaid, make sure that you apply early. Doing so will help to ensure there is no gap in coverage and be ready to provide documents such as proof of income and resources (checking/saving accounts/real estate investments/stocks & and bonds ), health insurance information, etc. The state will attempt to verify as much as possible electronically, but if something cannot be verified, they will send out letters seeking more details from you.

Applicants should give special consideration to notices sent from their local Department of Social Services; this way, they’ll know if and when it is time to renew. Keep copies of any documentation sent in case any further inquiries arise later.

Beatty discussed ODM’s outreach and communication efforts to ensure people receive their renewal packets, such as webpage development and partnership packets with community-based organizations across Ohio. In addition, ProComm is an automated texting system that enables ODM to update member addresses in its benefits system prior to sending renewal packages.

Once a person’s Medicaid application has been processed, they will be assigned a health plan from when they signed up initially for it. This plan will determine what kind of coverage is offered—including any copays required each month. It is important to remember that if receiving both Medicaid and another form of insurance, you continue paying your spend-down amount until your MBI-WPD application has been approved.

One day after full Medicaid eligibility has been determined, an individual will receive notification from DSS that they can begin selecting health plans within 90 days and be sent a new Medicaid ID card bearing both their name and primary care provider’s information.

Anyone assisting another with their Medicaid or CHIP application or renewal should be aware that they are legally accountable for ensuring they submit all required documentation and meet deadlines on time, otherwise coverage could be lost. This includes spouses or “authorized representatives”, who should be listed on the application; otherwise, they can be added later using Form DOH-5247: Medicaid Authorized Representative Designation/Change Request.


Renewal (also called Redetermination) is an annual process required of most Medicaid, MLTC, and EP members to demonstrate that they continue meeting eligibility requirements. As of March 2020, due to the COVID-19 Public Health Emergency, this has been suspended until April 2023, when NYC HRA will send renewal packets out. Recipients must respond quickly to avoid coverage gaps and maintain coverage continuity.

If someone misses their renewal deadline, they will receive a notice of discontinuance with fair hearing rights 10 days in advance of the case closing date of their discontinuance. If they don’t respond by then, their Medicaid benefits will be terminated; however, they can request a fair hearing by filling out and returning page 8 of their notice to request one.

To maintain Medicaid benefits, individuals must ensure the address on file with their state agency is accurate. Furthermore, having an alternative method of paying for healthcare in case your benefits lapse is also recommended; many seniors and individuals under 65 can find affordable health coverage through employers or private insurers.

An experienced Medicaid representative can assist their clients during the renewal process in several ways. They can help create budgets and provide resources that make meeting income requirements easier. They can also aid with filling out and submitting required applications and documents, including helping with appeals, should necessary.

Renewal procedures vary by county; for more information, contact your local Department of Social Services or HRA office. Typically, renewal must be submitted no later than one month before your case ending date—either in person or online. In NYC, this can be done at either of your HRA office locations or through ACCESS HRA.

Reporting Changes

The Medicaid Program is administered by the Department of Health and Mental Hygiene and is governed by various laws, such as the New York Administrative Code and Social Services Law. Within its organization are numerous divisions and bureaus led by directors—these include Financial Management and Information Support, Managed Long Term Care Reimbursement, Health Economics Primary/Acute Reimbursement Reimbursement, and Managed Care Program Planning, which all report directly to one another. Each director oversees an assistant director in each division/bureau within this department.

Medicaid representatives’ duties involve helping consumers apply and renew for assistance, identifying appropriate services, and informing other State agencies of any changes necessary. They also work closely with providers and plans to enhance Medicaid programs; furthermore, they serve to educate consumers on its advantages as well as how best to utilize them.

Numerous commenters supported the proposed requirements to stratify data collection for specific measures; others recommended allowing states to choose their measures and stratification factors each year based on their unique circumstances. Others proposed having the Secretary specify which measures and factors must be stratified to promote consistency across States while ensuring all essential factors are covered.

Many commenters suggested that States collect additional population information, including demographics, healthcare delivery systems, and provider types, to enhance and improve the quality of state reporting, allowing better care comparisons and identifying health disparities. Others highlighted the need for technical assistance and resources that assist States in collecting, organizing, and analyzing data more efficiently.

Multiple commenters proposed that CMS establish a set of data standards for collecting and reporting race, ethnicity, and language data to facilitate collection and reporting processes. Some suggested that any new standards allow states to tailor fields as necessary to reflect specific populations within each state so long as they are aggregated to federal categories; others advised that any new standards recognize multiple racial or ethnic identities within a person.